Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services provided by Sales Agent LLC, doing business as LeadScout360 ("we," "us," or "our"), including our website at leadscout360.com and related applications (collectively, the "Services").

By creating an account, clicking to accept these Terms, connecting RefinedLeads.ai or Gmail, uploading a csv or xlsx file, or otherwise using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. Eligibility and authority

You must be at least 18 years old and use the Services only for a legitimate business purpose. If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms, and "you" includes that entity. You represent that all account and business information you provide is accurate and kept up to date.

2. What the Services are (and are not)

The Services help you add homeowner listing leads from your RefinedLeads.ai account or from a csv or xlsx file you upload, and send outbound email from a Gmail inbox you connect. Leads from either path land in the same listing boxes, organized by listing status (pending, contingent, active, and coming soon). Email is the only outreach channel.

The Services do not include SMS or voice outreach. They do not include a campaigns product.

You are the sender of record for email you initiate. We provide software that stores your connection settings and the leads you pull or upload, and that routes mail through the providers you connect. We do not create your pitch as your legal content owner, and we do not obtain consent from recipients on your behalf unless we expressly agree in writing.

The Services do not include legal advice. Compliance obligations remain yours.

3. Account and security

• You are responsible for safeguarding login credentials and for all activity under your account.
• Notify us promptly of any unauthorized access or security incident involving your account.
• We may suspend or terminate accounts that appear compromised, abusive, or non-compliant.

4. Your content and lead data

You retain ownership of lead records pulled or uploaded into your account, messages you compose, and other content you submit ("Customer Content"). You grant us a limited license to host, process, transmit, and display Customer Content solely to operate the Services, including delivery through third-party providers (for example RefinedLeads.ai, email connectivity providers, authentication and database hosts, and application hosting).

You may upload a csv or xlsx file of leads you already have. Uploaded rows are stored as lead data in your account and land in the same listing boxes as pulled records. Rows without an email address are skipped. Records from either path are de-duplicated by home. You represent and warrant that you have all rights needed to connect RefinedLeads.ai, upload those files, store lead data in the Services, and email those leads, and that doing so does not violate any law or third-party right.

5. Outreach compliance is your sole responsibility

You are solely responsible for compliance with all laws that apply to your email outreach, including without limitation:

• CAN-SPAM Act and similar commercial email rules
• Privacy laws (including where applicable CCPA/CPRA and similar)

5.1 Consent

Before emailing any person through the Services, you must have obtained all legally required consent for that use. Connecting RefinedLeads.ai, saving an API key, receiving a pulled lead record, or uploading a csv or xlsx file does not create consent. When you save or connect RefinedLeads.ai, you must check the box labeled "I have consent to contact leads synced from RefinedLeads.ai." We reject the connection if that confirmation is missing. That confirmation is a binding representation. Uploading a file does not require a separate confirmation checkbox, and it is not a substitute for legally required consent.

5.2 Identity, content, and disclosures

You must ensure messages accurately identify your business, are not deceptive, include required disclosures (including a physical postal address and an unsubscribe mechanism for commercial email), and honor opt-out requests promptly.

5.3 Suppression and opt-outs

Commercial email we send for you includes an unsubscribe link. Opening that link shows a confirmation page and does not complete the opt-out. The recipient is opted out when they confirm. You must honor those opt-outs. Where the Services provide suppression tools, you must use them in good faith. You remain responsible for maintaining your own suppression records and for not re-contacting opted-out persons.

5.4 Prohibited outreach

You agree not to use the Services to:

• Send spam or contact people who have not consented as required by law
• Use lead sources you know (or reasonably should know) lack required consent
• Send unlawful, harassing, deceptive, defamatory, or abusive content
• Evade opt-out mechanisms or remove required unsubscribe links
• Misrepresent your identity, business, offer, or relationship to the recipient
• Violate any third-party provider terms (including Google, Nylas, RefinedLeads.ai, or similar)

6. Email channel

When you connect Gmail through Nylas, messages are sent from your connected mailbox. That send is subject to Nylas and Google terms, quotas, and policies. You authorize us to send mail on your behalf using the connection you authorize. You compose the message in the dashboard. A worker sends the batch. The Services skip inboxes that already have a queued, sending, or sent message for your account. You must keep a valid physical postal address for commercial email footers. You must not remove required unsubscribe links generated by the Services.

7. RefinedLeads.ai connection

You may connect RefinedLeads.ai by signing in or by pasting an API key. We store the key so we can pull homeowner listing leads on a daily schedule and when you request a sync. After save, the dashboard shows only a short hint of the key. Records from either path are de-duplicated by home.

You must have the right to use that RefinedLeads.ai account and to contact the leads it returns. We are not RefinedLeads.ai, and your use of that product remains subject to their terms.

8. Attestations and audits

When the Services ask you to confirm consent or other compliance facts, your confirmation is a binding representation. We may request documentation of consent, opt-in flows, or policies. Failure to provide reasonable documentation may result in suspension. We may monitor aggregate sending patterns for abuse and cooperate with providers or regulators as required by law or contract.

9. Third-party services

The Services depend on third parties (authentication, hosting, email connectivity through Nylas and Google, RefinedLeads.ai, and similar). Their outages, policy changes, filtering, and account actions are outside our control. Your use of connected third-party accounts remains subject to those parties' terms.

10. Fees

Fees and billing terms will be disclosed at purchase or in an order form. Unpaid amounts may result in suspension.

11. Suspension and termination

We may suspend or terminate access immediately if we reasonably believe you violated these Terms, create legal risk, or threaten platform integrity. You may stop using the Services at any time. Provisions that by nature should survive (including Sections 4, 5, 8, and 12 through 15) survive termination.

12. Disclaimer of warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT MESSAGES WILL BE DELIVERED, THAT REFINEDLEADS.AI OR GMAIL CONNECTIONS WILL REMAIN AVAILABLE, OR THAT USE OF THE SERVICES WILL PRODUCE ANY PARTICULAR BUSINESS RESULT OR COMPLY WITH LAW AS USED BY YOU.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SALES AGENT LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES OR ANY OUTREACH YOU SEND.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED US DOLLARS (US $100).

These limits apply even if a remedy fails of its essential purpose, and even if we were advised of the possibility of damages.

14. Indemnification

You will defend, indemnify, and hold harmless Sales Agent LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Customer Content; (b) your email outreach; (c) alleged failure to obtain consent or honor opt-outs; (d) your violation of law or these Terms; (e) disputes with your recipients or leads; or (f) your use of third-party services through the platform.

15. Governing law and disputes

These Terms are governed by the laws of the State of Minnesota, excluding conflict-of-law rules. Exclusive venue for disputes lies in state or federal courts located in Minnesota, and you consent to personal jurisdiction there, except where prohibited by law.

16. Changes

We may update these Terms by posting a revised version with a new effective date. Continued use after changes become effective constitutes acceptance. Material changes may also be communicated by email or in-product notice.

17. Contact

Questions about these Terms may be directed to: